Help Paying Your Bill
Charity Care
When someone in need of healthcare cannot pay for services in one of our hospitals, we offer financial assistance. Individuals in need of emergency care will not be denied treatment of care if they do not have insurance or are unable to pay.
The Financial Assistance Application is used to determine a patient's ability to pay for services at Palomar Health Rehabilitation Institute and/or to determine a patient's possible eligibility for charity care or discounted payment.
Eligibility for 100% financial assistance is available for Patients who:
- Have family incomes at or below 400 percent Federal Poverty Level (FPL).
- Are uninsured, are ineligible for third-party assistance or a high medical cost patient will be extended a 100 percent discount on services rendered.
- If unable to make contact with a patient, prior to being referred to an outside agency for collection, an Experian review will be completed. If the patient’s financial status meets criteria, a discount will be extended.
You may obtain a copy of our financial assistance policy, plain language summary and an application by clicking the links below.
- Financial Assistance Application
- Charity Care Policy
- Plain Language Summary for Financial Assistance/Charity Care
Completed applications can be mailed to:
Palomar Health Rehabilitation Institute
Attn: Director of Finance
2181 Citracado Parkway
Escondido, CA 92029
Questions about the implementation of this policy & financial assistance should be directed to the Director of Finance at 442-277-6202.
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you quality for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
Help Paying Your Bill
There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.
ATTENTION:
If you need help in your language, please call 442-277-6100, AMN translation line 844-619-1402 or visit our Finance Department. The office is open Monday to Friday from 8:00 AM to 4:30 PM and is located at Palomar Health Rehabilitation Institute, 2181 Citracado Parkway, Escondido, CA 92029. Aids and services for people with disabilities, like documents in braille, large print, audio.